What I Do

Identify Key Customers

One of the first steps in improving a business is simply to define the customer. Who are we trying to serve? All our motives in the next steps should be focused on how we affect them. All actions in a business must lead back to the needs of the key customers.

Define Customer Requirements

Now define what the customer needs. Or we define what we need from the business to make the customers happy.

Measure Current Performance

I take a look at your current processes and performance. I will try to define a way to measure the current performance. For example how much something costs, or how long does a task take to do, or current score on a customer satisfaction survey, or total profit, or a conversion ratio.

Research, Analyze, Interpret

Now I get to work interpreting any data I have, analyzing current processes, the business as a whole, and do research to find more data to help get a full understanding of the business.

Identify Opportunities for Improvement

After understanding the business I will think of where we can improve. What part of the process is causing the problem? Where are we wasting time and or money? When is the customer having a bad experience.

Prioritize

Then I will prioritize which opportunities, if solved will provide the most value to the business. This way we can focus on those first.

Create Solutions

The investigation beings. I’ll solve the problem or think of a better way. I’ll devise solutions to improve your business, save money, increase customer satisfaction, and stay competitive.

Report & Present, Recommend Solutions

I’ll create reports and or a presentation to demonstrate the results of my findings and make my detailed recommendations for improving the business.

Project Management for Technology Developments

If a technology needs to be developed to improve the business I can fill the role as project manager. With my proficient understanding of technology I will act as a liaison between the business and the technology developer.

Implement Solutions, Setup Processes, Setup Controls

Now I will work with the business to start using the new system or process or technology. I will define the processes clearly with documentation. Also necessary is defining measurements and controls of processes to be able to check and control performance.

Train

Training will be provided for the business employees and or managers to ensure they understand any changes in the business.

Ongoing Support

I don’t leave you alone. After starting a new process or using a new technology I will still provide any ongoing support as needed.